FAQ

Why is Liquid Damage Not Covered (and why don't we repair liquid damage?)
Liquid damage is never covered by any warranty (Industry Standard).  The reason for this is that liquid damage can cause latent defects and form corrosi...
Wed, 17 Apr, 2024 at 11:04 AM
Why can't we do express repairs? Why is my repair taking so long?
Same day/ Express repairs are strictly forbidden.  The reason for this is, we need enough time to assess the device and conduct a quality repair. We nee...
Wed, 17 Apr, 2024 at 11:24 AM
Why is Physical Damage not covered?
(Industry Standard)  Physical damage is never covered by any warranty (Industry Standard).  Our devices mostly have an IP68 rating, meaning shock an...
Wed, 17 Apr, 2024 at 11:38 AM
WARRANTY & RETURNS POLICY
1. This article is about the warranty on products you buy from Rugged SA.    All goods dispatched from Rugged SA are checked for quality, including checks ...
Wed, 17 Apr, 2024 at 11:39 AM